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"We researched several accrediting bodies before choosing NIHCA. NIHCA has some of the highest standards in the industry and we felt that their services added value to our organization. Their approach was not an adversarial one, but was both supportive and educational. The surveyor was very cordial and respectful, and went out of his way to guide and educate us. The goal of accreditation is to make us better, and that is exactly how we felt when the process was completed. We valued their approach and the importance that they place on the customer. With NIHCA it feels like a real partnership, rather than them telling us what to do and how to do it. Without reservation, we highly recommend NIHCA." — Senior Friends and Family |
